1. Introduction
This Privacy Policy explains how LOKTV collects, uses, discloses, retains, and protects information when you access or use the LOKTV mobile application, related streaming features, membership functions, download functions, customer support channels, and other services made available through or in connection with LOKTV. This Privacy Policy is intended to provide a clear description of our privacy practices so that you can make informed choices about your use of the service.
By accessing or using LOKTV, you acknowledge that your information may be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use LOKTV. This Privacy Policy applies globally, except where mandatory local law provides rights or obligations that cannot be limited by this document. This Privacy Policy does not apply to websites, services, platforms, or applications operated by third parties, even if they are linked to or integrated with LOKTV.
2. Scope of This Privacy Policy
This Privacy Policy applies to information processed in connection with LOKTV, including information collected through the app, device-level permissions, subscription verification, playback activity, download activity, customer support communications, analytics tools, diagnostics, and security systems. It also applies to information received from authorized platforms or service providers when necessary to provide, maintain, secure, and improve the service.
LOKTV currently provides membership subscription services, including advertising removal and supported downloads where available. Payment and subscription management may be handled by Apple or another applicable platform, and those platform activities may be governed by separate privacy policies and account settings.
3. Categories of Information We May Collect
Depending on how you use LOKTV, we may collect or process the following categories of information:
Account and contact information, such as email address, account identifiers, login status, support identifiers, and communication details you provide to us. Device and technical information, such as device model, operating system version, app version, language setting, time zone, device identifiers, network status, IP address, crash logs, diagnostic data, and performance data. Usage and viewing information, such as titles viewed, playback progress, watchlist activity, search activity, page interactions, session duration, download status, feature usage, error events, and preference signals. Subscription and entitlement information, such as membership status, subscription product identifier, billing period, renewal status, cancellation status, transaction verification information, and platform receipt data where available. Customer support information, such as messages, issue descriptions, screenshots you voluntarily provide, device details, transaction identifiers, and correspondence history. Security and fraud prevention information, such as access logs, abnormal activity indicators, risk signals, authentication events, and service integrity records. We do not intentionally request sensitive personal information such as government identification numbers, precise health information, biometric identifiers, or financial account credentials. You should not send such information to us through customer support unless we specifically and lawfully request it for a defined purpose.
4. Sources of Information
We may collect information directly from you when you create an account, subscribe, contact support, submit feedback, configure preferences, or otherwise interact with LOKTV. We may collect information automatically from your device and app interactions to operate playback, maintain account state, verify subscription status, prevent abuse, diagnose errors, and understand service performance.
We may also receive limited information from third-party service providers, app marketplaces, payment processors, analytics providers, cloud infrastructure providers, customer support tools, and content delivery networks. Such information is used pursuant to contractual, technical, and legal safeguards and is limited to what is reasonably necessary for the purposes described in this Privacy Policy.
5. How We Use Information
LOKTV may use information for the following business and operational purposes:
To provide, maintain, personalize, and improve streaming, watchlist, playback progress, download, membership, and customer support services. To verify subscription status, enable membership benefits, manage entitlement access, and support platform billing-related inquiries. To remember user preferences, playback position, device compatibility, language settings, and app configuration. To troubleshoot technical issues, monitor crashes, improve performance, optimize content delivery, and maintain service reliability. To detect, investigate, prevent, and respond to fraud, security incidents, unauthorized access, rights abuse, abnormal traffic, and misuse of the service. To communicate with you about support requests, policy updates, service notices, account issues, subscription-related information, and operational messages. To conduct analytics, quality assurance, product planning, reporting, compliance reviews, and internal business operations. To comply with applicable legal obligations, enforce agreements, respond to lawful requests, and protect the rights, safety, and property of LOKTV, users, licensors, platforms, and service providers.
6. Legal and Business Basis for Processing
We process information where it is reasonably necessary to provide the service requested by you, perform the User Service Agreement, verify membership benefits, maintain security, comply with legal obligations, protect legitimate business interests, prevent abuse, and improve service quality. Where a specific permission or consent is required by applicable platform rules or law, we will request that permission or consent through the relevant app interface, device setting, or platform mechanism.
You may choose not to provide certain information, but doing so may limit your ability to use specific features. For example, subscription verification information is necessary to provide membership benefits, technical information is necessary to maintain playback and downloads, and support information is necessary for us to respond to your requests.
7. Subscription, Payment, and Platform Information
LOKTV may receive subscription status, product identifiers, receipt verification data, renewal indicators, and other entitlement-related information from Apple or another applicable app marketplace. This information helps us confirm whether your membership is active and whether membership benefits such as viewing without advertising interruptions and supported downloads should be available to your account or device.
We do not directly collect full payment card numbers, payment account passwords, or complete platform billing credentials through LOKTV. Payments, refunds, cancellation mechanics, tax handling, and subscription management may be processed by Apple or the applicable marketplace pursuant to their own terms and privacy policies. You should manage subscriptions through your Apple ID account settings or the applicable platform subscription management page.
8. Advertising, Analytics, and App Privacy Disclosures
LOKTV membership may include viewing without advertising interruptions. We may still process limited operational, analytics, diagnostic, and security information to maintain and improve the service. If we use analytics or measurement tools, such tools may help us understand app stability, feature performance, user engagement, crash frequency, subscription flow reliability, and content delivery quality.
Where required by Apple or another app marketplace, we are responsible for accurately describing our data handling practices in the marketplace privacy disclosures. Those disclosures are intended to inform users about categories of data that may be collected, whether data may be linked to the user or device, and whether data may be used for tracking as defined by the relevant platform. If our practices materially change, we will update our marketplace disclosures where required.
9. Cookies, SDKs, and Similar Technologies
Because LOKTV is a mobile application, we may use mobile SDKs, local storage, device identifiers, app instance identifiers, logs, and similar technologies rather than traditional browser cookies. These technologies may support login status, playback continuity, subscription verification, download management, analytics, crash reporting, security monitoring, and anti-abuse controls.
You may be able to limit certain identifiers or permissions through your device settings. However, disabling certain device-level permissions, identifiers, network access, storage functions, or app tracking settings may affect the availability or performance of some features. LOKTV does not control all device-level settings and cannot guarantee that third-party platform settings will operate in a particular way.
10. How We Disclose Information
We may disclose information to the following categories of recipients when reasonably necessary and subject to appropriate safeguards:
Service providers that host infrastructure, deliver content, provide analytics, support crash reporting, operate customer support tools, assist with subscription verification, or help secure the service. App marketplaces and payment platforms, where necessary for subscription verification, billing support, refund handling, entitlement management, fraud prevention, or compliance with marketplace rules. Content licensors, rights holders, or distribution partners, where necessary to comply with license obligations, enforce regional restrictions, prevent abuse, or report aggregated service performance. Professional advisors, auditors, legal representatives, and compliance consultants, where necessary for legal, accounting, security, or business purposes. Authorities, courts, regulators, or other parties when disclosure is required by law, lawful process, or necessary to protect rights, safety, security, and service integrity. Successors or transaction parties in connection with a merger, acquisition, financing, reorganization, asset transfer, or similar business transaction, subject to appropriate confidentiality and privacy protections. We do not sell personal information in the traditional sense of exchanging it for money. If any activity is considered a sale or sharing under applicable California law, eligible users may exercise applicable opt-out rights as described below.
11. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain your account, verify subscriptions, support downloads, preserve playback history, respond to support requests, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and conduct legitimate business operations. Retention periods may vary depending on the category of information, purpose of processing, legal requirements, technical needs, and user choices.
When information is no longer reasonably necessary, we will delete, de-identify, aggregate, or otherwise process it in a manner designed to reduce identifiability, unless retention is required or permitted by law. Backup copies may persist for a limited period due to technical recovery processes, security safeguards, or disaster recovery needs.
12. Security Measures
We use commercially reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, and destruction. These measures may include access controls, encryption in transit where appropriate, system monitoring, logging, internal restrictions, service provider due diligence, incident review, and security testing.
No method of transmission, storage, or electronic processing is completely secure. Accordingly, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your device, account credentials, platform account, and subscription settings. If you believe your account or information has been compromised, please contact us promptly at quanttvsupports@163.com.
13. International Processing
LOKTV may be available to users in multiple countries and regions. Information may be processed, stored, or accessed in countries or regions other than the place where you reside, depending on our infrastructure, service providers, support operations, and content delivery networks. Data protection laws in those locations may differ from the laws in your jurisdiction.
Where information is transferred or processed internationally, we take reasonable steps designed to ensure that information receives protection consistent with this Privacy Policy and applicable legal requirements. Such steps may include contractual safeguards, access restrictions, security controls, and service provider assessments.
14. Your Choices and Controls
You may have choices regarding certain information and features. You may manage subscription status through Apple ID account settings or the applicable marketplace. You may adjust device permissions, notifications, identifiers, local storage, and network access through your device settings. You may contact us to request assistance with account-related information, support communications, or privacy questions.
Some choices may affect service functionality. For example, disabling network access may prevent streaming, limiting storage access may affect downloads, and disabling certain diagnostic signals may reduce our ability to troubleshoot issues. We will not discriminate against you for exercising privacy rights provided by applicable law, although some service functions may depend on the information necessary to provide them.
15. California Privacy Notice
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide certain rights regarding personal information. Depending on applicability and subject to legal exceptions, those rights may include the right to know the categories and specific pieces of personal information collected, the right to know the sources and purposes of collection, the right to know categories of third parties to whom information is disclosed, the right to delete personal information, the right to correct inaccurate personal information, the right to opt out of sale or sharing, the right to limit the use and disclosure of sensitive personal information where applicable, and the right to non-discrimination for exercising privacy rights.
During the preceding twelve months, LOKTV may have collected the categories of information described in Section 3 and disclosed them to the categories of recipients described in Section 10 for the purposes described in Section 5. We do not knowingly sell personal information for monetary consideration. If you wish to submit a California privacy request, please contact us at quanttvsupports@163.com and include sufficient information for us to verify and process your request. We may need to verify your identity before responding, and we may deny or limit requests where permitted by law.
16. Children and Minors
LOKTV is intended for general entertainment audiences and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law for valid consent. If you believe that a child has provided personal information to us without appropriate authorization, please contact us, and we will take reasonable steps to review and address the issue.
Parents and guardians are responsible for supervising device usage, platform account settings, subscriptions, and content access by minors under their care. App marketplace parental controls, device-level restrictions, and account settings may provide additional tools for managing access.
17. Third-Party Links and Services
LOKTV may contain links, integrations, or references to third-party platforms, app marketplaces, payment systems, support tools, content delivery services, analytics tools, or other third-party services. We do not control the privacy practices of third parties, and their collection and use of information may be governed by their own policies.
You should review the privacy policies and account settings of any third-party service you use. LOKTV is not responsible for the acts, omissions, security practices, or privacy policies of third-party services beyond our reasonable control.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our service, data practices, legal requirements, platform rules, security needs, or business operations. When we update this Privacy Policy, we will revise the effective date above. Where required by applicable law or where changes are material, we may provide additional notice through the app, marketplace listing, support page, or other reasonable means.
Your continued use of LOKTV after an updated Privacy Policy becomes effective means that you acknowledge the updated policy. If you do not agree with the updated Privacy Policy, you should stop using LOKTV and manage any active subscription through the applicable platform.
19. Contact Information
If you have questions, requests, complaints, or concerns regarding this Privacy Policy or LOKTV's privacy practices, please contact us at quanttvsupports@163.com. To help us respond efficiently, please include the app name, your device type, operating system version, country or region, account identifier if applicable, and a clear description of your request.
We will use commercially reasonable efforts to review and respond to privacy requests within a reasonable period and in accordance with applicable law. Additional verification may be required before we disclose, correct, delete, or otherwise act upon personal information.